Live Chat Translation

 Our live chat translation software empowers your brand to engage with customers in their native language directly within the CRM or chat platform your support team already uses. This advanced technology enables your monolingual agents to provide seamless multilingual chat support, effortlessly delivering real-time chat translation and exceptional customer service chat translation to a global audience.

Our live chat translation software empowers agents to deliver world-class multilingual customer support chat, boosting customer satisfaction and loyalty across all languages. By breaking down language barriers, it reduces wait times and enables monolingual agents to assist multilingual customers with ease. This cutting-edge technology not only enhances your customer service chat translation capabilities but also saves time and money, with global enterprises seeing over 500% ROI through Language IO’s real-time chat translation solutions.

Language IO’s software enables you to communicate with customers in more than 150 languages, and we are continuously evaluating additional languages for inclusion. View our current list of supported languages.

With the right technology, live chat translation software can provide a near-fluent experience for both parties. Language IO leverages top machine translation engines combined with AI to deliver the most accurate real-time chat translations. Our customizable, self-improving glossary ensures precise translations for slang, jargon, acronyms, and even misspellings, enhancing your multilingual customer support chat and ensuring smooth communication across all languages.

There are a number of critical ways that Language IO’s live chat translation technology differs from Google Translate. Firstly, because we aggregate multiple machine translation engines, we provide the ability to communicate in more languages than Google Translate provides.

Secondly, our translations are more accurate, both because we select the best machine translation engine for the languages involved in the translation and because our glossary technology imposes the correct translation for brand- and industry-specific jargon, as well as slang, acronyms, and misspellings—all of which Google Translate is unable to handle properly. Read more about these features here.

Thirdly, our translation software plugs directly into your live chat program, whether that’s included as part of your CRM (such as Salesforce and Zendesk) or another tool that is connected to Language IO via API. Your agents do not have to flip between windows to copy & paste incoming and outgoing chat messages into Google Translate and back into their chat window. Instead, messages are automatically translated directly within the chat window, making it a seamless experience for both the agent and the customer.

Language IO offers various packages that cater to the requirements of small businesses and global enterprise companies. Our pricing model is transparent and straightforward; we only charge our customers for the words that have been translated by our software. Additionally, we do not have any setup costs or fees per user. If you need more information on our pricing structure, please feel free to contact us.