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  • Ready, set, translate: Top three qualities you must look for in an instant translator

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    Ready, set, translate: Top three qualities you must look for in an instant translator

    Thanks to online marketplaces and the increase in disposable income, customers are no longer limited to local options. In fact, cross-border ecommerce is expected to grow 107% between now and 2028, with value exceeding $3 trillion.  With global buying comes the need for global support, so it’s easy to see why B2B and B2C organizations…

How Rainbow Railroad handles 5x volumes in 5 languages with no drop in quality

Global nonprofit expanded support in 5 languages and streamlined process amid 5x volumes while maintaining key metrics.
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Efficiency Meets Effectiveness: Harnessing Automatic Translation to Provide Proactive Support

Customer support has long been seen as a reactive function. Customer comes to a brand with a problem, the brand solves that problem, and all’s well, right? However, in the age of omnichannel communication, reactive customer service is no longer enough.  The customer journey is sprawled out across multiple digital and offline touchpoints. Today’s customer […]

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Unlocking Global Accessibility: How Automatic Translation Enhances Support and Empowers Customers

It’s becoming increasingly clear, especially now with advancements in AI and communications, that customer service can be a major revenue driver for businesses. Good customer service can help brands retain loyal customers and bring in new ones. On the flip side, poor customer service puts $3.7 trillion annually in sales at risk.  In spite of […]

How Intralinks builds trust with global users in 14+ languages without compromising on quality and security

Fintech leader expanded support in 14+ languages without compromising on security and award-winning customer service.