Tag: contact center
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Estimated reading time: 10 minutes
Two Birds, One Stone: How to Reduce Contact Center Costs AND Improve Customer Service
When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and reports have been written on the practical ways contact centers can reduce operating expenses without sacrificing quality. This is because senior management are typically reluctant to pump money into call centers, seeing them as a cost center and not a…