Your Agents, Any Language: The Combined Power of Ten Real-Time Translation Engines At Your Fingertips
Satisfying global customers requires multilingual customer support to be fast, personalized, and accurate. Language I/O’s real-time machine translation technology is built to do just that, giving your support team the tools they need to communicate with customers in any language.
How Our Real-Time Language Translation Works
To generate the highest quality real-time translation for user-generated content across chat, email, FAQ articles, and more, Language I/O aggregates the world’s leading machine translation engines. When a translation request hits our platform, our AI-powered technology automatically selects the best engine based on criteria such as language pair, subject matter, and more. The result: the best translation possible real-time translation, which is then also customized to your brand using our self-learning glossaries.
Translation Request
Upon receiving a request in a language the agent doesn’t speak, the agent selects the “Translate” button located within their CRM’s chat window.
Detect and Mask Personal Data
Before doing anything else, we scan the message for personal data. Any personally identifiable information (PII) found in the content is encrypted before being translated, ensuring that data is kept secure.
Personalization via Glossary Imposition
With personal data masked, our technology will once again scan the content, this time with the intent of consulting a customizable glossary that dictates how specific terms (such as brand- and industry-specific jargon) should be translated.
In the shown example, this process prevents “apple pencil” from being translated literally into “pomme crayon.”
Automatic Best Translation Engine Selection
Using AI and machine learning, Language I/O evaluates the translation request and, based on the languages involved in the translation, automatically determines the best engine for the content.
Deliver Translation
With the best engine selected and glossary terms imposed, Language I/O then generates an accurate translation that is personalized for the brand providing customer service.
And of course, all of this happens in a matter of milliseconds.
Automatic translations across all of your support channels
Knowledge Base & FAQ Articles
Give global customers the tools they need to answer their own questions.
High-quality translations you can count on
To generate the best quality translation, Language I/O aggregates the world’s leading translation engines and dynamically selects the best one for each language pair.
- Intelligent Engine Selection
- Constant Feedback Loop
- +99% Accuracy
Engage with global customers, wherever you work
We are constantly on the lookout for the best machine translation engines. When we find them, we incorporate them into our solutions so that our machine translation optimizer can provide accurate and personalized translations for every language that you support.
- Turnkey integrations
- Flexible API
- Browser plugin
Continuous improvement of translation quality
Our R&D team consistently develops ways to incorporate the best of neural, statistical, and human translation into our core technology.
- Retranslation feedback
- Translation quality flags
- Translation quality estimation
Security that protects you and your customers
Customer chats and emails contain all sorts of personal data, which is why we are hyper-focused on protecting that information to keep your customers and your bottom-line safe.
- GDPA and CCPA compliant
- ISO 27001 certified
- Personal data is never stored
Easily monitor usage and performance
Our reporting suite gives customer service leaders easy access to both quick snapshots and in-depth reports. Monitor monthly usage and access insights about languages used in customer conversations with ease.
- Monitor usage over time
- See most used languages at a glance
Global enterprises trust Language I/O to power multilingual support at scale
“The tool is very easy to use as well as easy to implement. Works on Salesforce Classic and Lightning as well.”
“LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.”
“Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.”
See real-time translation software in action.
Language Translation Software FAQs
Real-time translation refers to technology that gives you the ability to automatically translate content from one language to another. It is most commonly used in scenarios where communications are being sent back and forth in quick succession, such as in chat messages and emails.
Real-time translation is driven by neural machine translation (NMT) technology. At Language I/O, we aggregate the world’s leading NMT engines and dynamically select the most accurate one for the language pair involved in the translation.
With the right technology in place, machine translation software is highly accurate. By automatically selecting the best possible NMT engine for each translation request and then applying our self-improving glossary of brand- and industry-specific terminology, Language I/O’s translations deliver the highest standard of machine translation to our customers.
