Do your email and chat translations sound like drunken texts?
Are you having trouble understanding your email and chat translations? Do customers use terms like “thx” and “psswd” and “BRB” when communicating with your service agents? This hard to translate content—jargon, misspellings and acronyms—is called user generated content (UGC).
If there’s one thing traditional machine translations can’t translate, it’s UGC. Unless we’re talking about LIO’s machine translation optimizer, which excels at accurately translating UGC in chats and emails no matter what language. Interested?
Accurately translate chats and emails directly within your CRM.
Fast response time
We are constantly on the lookout for the best machine translation engines. When we find them, we incorporate them into our solutions so that our machine translation optimizer can provide accurate and personalized translations for every language that you support.
Benefit from feedback loops
Continual improvement of translation quality
We take feedback from your agents and the professional linguists that we work with and feed it into our core technology so that translation quality is constantly improving.
While the nuances of our core technology are complicated, using it is easy. By automating as many parts of the multilingual workflow as possible, we save your agents from having to figure out complicated technology to translate chats and email.
Constant quality improvement
We are constantly researching and developing ways to incorporate the best of neural, statistical, and human translation into our core technology. From upgrading the engines to tailoring their performance to your needs to making sure the end users receive the message without a breakdown in communication—we do it all!
Top-notch customer support
A hands-on approach to customer service
We have decades of experience developing multilingual customer support technology. We know our products inside and out, we’re proud of the technology that we’ve developed, and we love talking to our customers about it. Our hands-on approach to customer service means that we’ll guide and support you through every step of your multilingual customer support journey.
Secure data transmissions
Ensure your customer data is protected
You trust us with your customer data, we adhere to strict international security standards like ISO 27001 and GDPR to ensure that it stays safe. We encrypt all Personally Identifiable Information (PII) ensuring that your customer data is always protected.