Scalable multilingual customer support with Oracle Incident translation
More than 70 percent of customers are more loyal to brands that provide customer support in their language. Our translations for Oracle Incident give your monolingual agents everything they need to help customers in any language.
Oracle users around the world trust Language I/O to power real-time, multilingual support for the whole team.
How Oracle Incident translation works
Communicate with your customers in their native language with our easy-to-integrate Oracle Incident translation technology.
Get started with Oracle Incident translation
Communicate with your customers in their native language with our easy-to-integrate Oracle Incident translation technology.
Get the biggest bang for your buck by using our proprietary core technology.
Improve CSAT and NPS.
Ensure that your customer data is protected.
Communicate with customers in real-time, in over 155 languages.
Secure, customized translations inside Oracle
Plug our comprehensive multilingual support tools into your Oracle environment, available in the BUI extension or the Desktop App.
Tune translations to your brand
Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.
Support customers in more than 150 languages
By communicating with customers in their native language, agents can provide a world-class support experience. We generate accurate solutions for obscure and commonly difficult-to-translate languages, and we don’t require English to be the source or target language for translations.
Conversations powered by the world’s best technology
Language I/O’s aggregation layer consists of the world’s best neural machine translation (NMT) engines. When a translation request hits our server, our technology automatically detects the best NMT engine for the content based on the involved languages and use case.
Security that keeps customers protected
We are committed to protecting customer data, and our GDPR-compliant and ISO 27001-certified software reflects that. We encrypt customer data prior to sending content for translation, and we never store personally identifiable information (PII) in our log files or database.
Language I/O ROI calculator
Calculate the estimated return on investment you could experience with Language I/O based on your current or planned customer support operations.
Maximize your investment in Oracle with real-time translation
Connect with customers in any language, over the support channels your agents already use. Language I/O’s Oracle Service Cloud translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.
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