Salesforce Social translation for multilingual customer support
Elevate your Salesforce Social customer service with accurate and secure real-time translations. Understand and respond to your customers’ social media messages in any language in your brand voice with Language IO for Salesforce Social.
Leading global enterprises use Language IO Salesforce Social customer service translation
The only Salesforce Social translation solution you need
Maximize the impact of Salesforce with Language IO’s seamless integration for both Classic and Enhanced Social Messaging customer support. Start accurately translating with brand- and industry-specific terms in over 150 languages within 24 hours.
Learn more about the Language IO translation platform
Accurate, high-quality translations
Our language translation platform aggregates the world’s leading machine translation engines and intelligently selects the best model for every conversation based on the domain, language pair, etc. You’ll always get context-aware and culturally sensitive translations in your brand voice — even for jargon, slang, acronyms and misspellings.
Industry-leading security
Language IO automatically masks personally identifiable information before translation and never stores any customer data. Compliant with all the latest security standards including GDPR, ISO 27001, PCI and CCPA, Language IO translation platform only integrates with machine translation engines that agree not to store any data.
Handle any volume without disruption
Tackle high support volumes, off-season lulls, translation engine outages and everything else, without skipping a beat. With Language IO, you’ll always get instant, high-quality translation on Salesforce Social.
Language IO ROI calculator
Calculate the estimated return on investment you could experience with Language IO based on your current or planned customer support operations.
How to use Language IO’s integration for translations on Salesforce Social
Transform your operational flexibility, add an AI-powered solution to your tech stack, and get more done with less: Language IO lets you do it all with your existing team, right within Salesforce.
Eliminate language barriers and build trust
Keep a finger on the pulse with instant translation for Salesforce Social: With Language IO’s AI-powered real-time translation, your support team can delight your customers through ticket support in any language, in your brand voice. Prevent miscommunications and foster customer trust with secure and accurate support translations.
Improve operational flexibility
Scale your support operations to new markets or add more languages to your customer service, all with your existing team. Increase agent productivity and reduce average handling time with seamless and accurate translations right within your Salesforce environment.
Reduce costs, not quality
Boost agent productivity and occupancy rate without exceeding your budget or sacrificing the quality of support. Language IO makes it easy for any of your existing agents to quickly resolve support tickets in any language — all while you reduce costs by 60%.
Success stories of global enterprises
using Language IO’s social media translator
for Salesforce Social
Salesforce language translation apps for every channel
Customer expectations of brand support are at an all-time high, and speaking the preferred language of your customers is now a must. Language IO’s Salesforce translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.
Power multilingual conversations across all of your web properties, including social messages.
Instantly translate incoming and outgoing chat messages with customers.
Resolve issues in any language and clear out ticket queues with ease.
Give global customers the tools they need to answer their own questions.
Enable rules-based Salesforce Einstein Bots to provide 24/7 multilingual support.
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