Find the best machine translation software for your support team
As the demand for multilingual customer support grows, global brands need to find the optimal translation solution to support non-English speaking customers. Language I/O’s AI-enabled translation technology is the only software that delivers on every key requirement that brands should be paying attention to when implementing multilingual customer support.
What to look for in your machine
translation solution
There are a number of characteristics that the best machine translation software incorporates.
As you search for the right solution for your brand, pay close attention to these details.
Security
Not only is protection of consumer data a legal requirement, it’s a demand of end customers as well. While many software solutions claim to be GDPR or CCPA compliant, most have not had this claim validated via third party, such as ISO 27001 certification.
Speed to Market
Consumers want content in their native language, and they want it now–which means brands need to start delivering multilingual support yesterday. A solution that has your customer service team waiting weeks or months to deploy multilingual support is going to cost you valuable time and money.
Language Support
Just because you’re expanding into a new market doesn’t necessarily mean you only need to provide content in one new language. There are numerous countries and regions where dozens of languages are commonplace. Make sure you work with a solution that supports every language your customers may speak.
Adaptive Learning
Not only does machine translation save time and money, but it is also able to learn from each interaction to continually optimize the quality of translations. Machine translation software must have a process for evaluating machine translation quality and automatically incorporating these learnings over time with little to no human involvement.
Integrate in Existing Systems
Support agents don’t want to switch between multiple screens and tools to help one customer or wrap up a single ticket. The best machine translation software will integrate directly into your existing customer support channels, whether that’s your entire CRM or an individual chatbot.
Translation Quality
Bad translation is bad customer service. In order to support your customers, agents need to be able to understand them and share information that customers can easily understand. The optimal way to achieve this is to have in place technology that selects the best neural machine translation (NMT) engine for every language.
Compare machine translation software
There are a number of other software providers offering elements of real-time machine translation, but
none that achieve the same standard of quality, ease-of-use, and security as Language I/O.
Security
ISO 27001 Certified for data privacy and GDPR compliance
SPEED TO MARKET
Customer onboarding in 24 hours , with minimal involvement from your team
LANGUAGE SUPPORT
Supports over 100 languages and English is not a required direction in the language pair
ADAPTIVE LEARNING
Translation quality improves automatically over time without manual training
CRM INTEGRATIONS
Omnichannel Translations Apps for Salesforce, Zendesk, and Oracle Service Cloud
API
Conversational translation API available for real-time translation in any platform
QUALITY
Selects the best NMT engine to deliver the most accurate, fluent translations
Customers agree that Language I/O is the best
machine translation software on the market
“The tool is very easy to use as well as easy to implement. Works on Salesforce Classic and Lightning as well.”
“LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.”
“Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.”
