Build, Buy, or Best-of-Breed?
Details
The Ultimate Guide to AI Tooling: A Decision Framework for Salesforce & AI Teams
PRESENTED BY

The Speakers
Ben McCarthy, Salesforce Ben, Founder : The trusted voice of the Salesforce community, helping admins and architects make better platform decisions.
Chris Jacob, Chief Solutions Officer, Language IO : 20+ years architecting enterprise AI and translation solutions for global support teams at scale.
Christian Shrader, Ops, Tools & Systems, Checkr : Led the evaluation and implementation of AI multilingual support – sharing real criteria, decisions, and results.
The Support Platform for Native Conversation
The ultimate customer experience isn’t defined by the smartest AI, but by the moment both humans leave feeling understood.







