Author: Gene Fayerberg

  • Estimated reading time: 10 minutes

    Trick or treat? Privacy in AI-driven CX 

    How CX teams can balance building AI-powered experiences and respecting customer privacy with a security-first approach.

  • Estimated reading time: 10 minutes

    What is Translation: Key approaches to translation for the enterprise world

    What is translation? Discover types, key approaches and techniques for effective enterprise translation. Enhance your business communication and global strategy.

  • Estimated reading time: 10 minutes

    Translation Quality: A Three-Step Method for Evaluating

    In the global marketplace, quality translations are vital for ensuring your customer support team can effectively communicate with international clients. Accurate translations enhance customer satisfaction and uphold your brand’s integrity. Yet, achieving high-quality translations consistently can be a challenge. This blog outlines a three-step method for evaluating translation quality, providing your team with actionable insights…

  • Estimated reading time: 10 minutes

    Multilingual customer support: What it is and why your support team needs it

    Even if a company does business in a single country, many of its customers likely speak different languages. English is no longer enough as the only business language: In the US alone, the number of non-English-speaking households has continued to rise over the years. Not being able to support these consumers can limit a company’s…

  • Estimated reading time: 10 minutes

    How to prevent and solve cart abandonment with AI and automatic translation

    AI and automatic translation can help you recover — and prevent — abandoned carts. We’ll tell you how.