Author: Rachel Riebeling
Not All AI Engines Are Created Equally
By Heather Shoemaker, founder and CEO of Language I/O People speak over 7,000 languages globally, and translating with precision from one to another requires context and attention to detail. AI-powered language translation has surged recently, but not all AI engines operate to the same standards. While generic machine translation models fail to capture the nuances…
Estimated reading time: 10 minutes
The Cost of Bad Translation
By Heather Shoemaker, founder and CEO of Language I/O From the proliferation of the internet to the rapid digital transformation of the past few years, the world is more interconnected than ever, and the bar for multilingual brand experiences continues to rise. High-quality language translation capabilities play a critical role in global success. Regardless of…
The Evolution of Chatbots and Customer Experience: What’s Next?
By Viviana Bertinetto, Chief Customer Officer at Language I/O Chatbots have come a long way since their initial emergence as unsophisticated tools with limited utility. Early chatbots were strictly rules-based systems relying on messy keyword searches and scripted responses that rarely offered value to customers. However, after years of refinement driven by advancing AI and…
Estimated reading time: 10 minutes
Language I/O Names Sheridan Orr Chief Marketing Officer Amid Rapid Growth
Leader in real-time translation technology continues upward trajectory with new CMO, machine learning lead and product updates CHEYENNE, Wyo., Language I/O, a leader in real-time, business-accurate translation technology, today announced the appointment of Sheridan Orr to Chief Marketing Officer (CMO). Orr, who’s based in North Carolina, previously served as a Managing Partner at The GTM…
Customer Contact Week Amsterdam: Ted’s Musings on Gen AI & Multilingual Capabilities
Ted Treanor, VP Strategic Accounts, Language I/O Last month I was fortunate enough to attend the Customer Contact Week (CCW) conference in Amsterdam. Maybe it was the unusually warm weather, the historic city, or the excellent Dutch food that made this event such a good time, but I think one of the more memorable aspects…
