Increase call center occupancy and margins with real-time translation software
Boost agent productivity and hit your occupancy rate goals without disrupting existing workflows or restructuring your team. Language I/O’s AI-enabled translation tools empower monolingual agents to communicate with customers in any language, allowing BPOs to maximize agent efficiency and increase customer satisfaction.
Global enterprises rely on Language I/O to operate internationally without language barriers.
Maximize call center KPIs: how we help BPOs grow
Increase margins and profitability
By removing language as a barrier, your agents can support a greater volume of support requests with heightened efficiency. This in turn enables BPOs to reduce the overhead required to support each account, which generates better margins and makes your overall operation more profitable.
- Reduce average handle time
- Increase first call resolution
- Increase occupancy rate
- Reduce cost per call/email
Heighten customer satisfaction
You’ve worked hard to earn the trust and business of your customers. The best way to keep them is to make their customers happy–and providing top-tier multilingual support helps accomplish that.
- Increase customer retention rate
- Increase NPS/CSAT scores
- Increase revenue per customer
Boost agent happiness
With labor shortages rising as a global concern, you can’t afford to lose your valuable agents. Language I/O empowers your agents to support customers regardless of language without disrupting their existing workflows, thereby reducing frustrations associated with providing global support.
- Reduce agent turnover
- Increase first call resolution
- Reduce after-call work time
Multilingual support features your customers will love
End consumers no longer just want brands to communicate with them in their native language, they expect it. By giving your customers the tools and resources to provide multilingual customer support, the brands you service will see a positive impact on their bottom-line–with you looking like the hero.
Multilingual self-service options
With high-quality translations for your knowledge base and FAQ articles, end consumers have the resources to solve their own problems quickly, thereby reducing the number of inquiries requiring agent attention.
Customize translations to each company and industry
Establish a glossary of terms that trip up other translation engines, such as slang, jargon, acronyms, and brand terminology. Dictate how those terms should be translated, and when they shouldn’t be translated at all.
Protect customer data and PII
Our software complies with all major regulations, including GDPR and CCPA. We encrypt customer data before sending it to translation engines, and never store it in our database or log files. Furthermore, we are ISO 27001 certified.
Chat, email, and author FAQ articles directly within your existing systems
Language I/O’s turnkey solutions for Salesforce, Zendesk, and Oracle enable your team to get up and running with accurate translations in 24 hours. And for anything else, we have an API so that you’re never without multilingual support.
Our customers love us
Make your call center multilingual in 24 hours
Unlike other solutions, Language I/O’s technology doesn’t require weeks to train a machine translation engine before agents can begin providing multilingual support. By layering our technology between the agent and the world’s leading machine translation engines, we can get your call center up and running with multilingual support in 24 hours.
