Guides

The future-proof blueprint for brands and retailers to elevate shopper experience and earn their trust and loyalty.

Become a global shopper favorite in 2024 and beyond with these powerful focus areas and action items.

Unpack the top priorities of digital transformation, why innovation starts with optimizing customer experience and making real-time translation a seamless strategy. 

Learn why it’s necessary to optimize chat support and provide multilingual customer service for travelers, and how to take advantage industry-leading technology.

Buyer’s Guide to Multilingual Support Software Brands that prioritize customer satisfaction understand the importance of tailoring support experiences to meet the unique needs of each customer, including communicating with customers in their native language. With traditional means of providing multilingual support being costly and ineffective, many organizations are turning to technology solutions to enable existing […]

Bundle: The Ultimate Guides to Multilingual Customer Support When it comes to providing high quality support, today’s customer-centric brands recognize it’s critical to meet customers where they want to communicate, whether that’s over live chat, email, or via bot-based chat support. But simply having these channels available for support isn’t enough; organizations must be able […]

2023 Trends in Multilingual Customer Support Today’s global enterprises recognize that providing multilingual customer support is a must. But in the midst of economic uncertainty and evolving customer expectations, the prospect of delivering high quality support in each customer’s native language can appear challenging. If you feel the same, we’re here to help. Download this […]

The Ultimate Guide to Multilingual Customer Support: Live Chat Today’s customers don’t just want fast support—they want fast support in their own language. For brands to meet and exceed customer expectations, they must have measures in place to provide multilingual customer support over instantaneous channels: namely, live chat. There are a number of options for […]

Security and Data Privacy in AI-Driven Customer Service AI’s impact on all aspects of business has been transformative, and customer service is no exception. But with today’s consumers becoming increasingly vigilant of how their personal data is used, how can brands employing AI-enabled technology to augment the customer experience adequately protect customer privacy? This eBook […]