Salesforce live chat translation, in any language

Get started with Salesforce chat

Start translating chats in Salesforce fast with our easy-to-install AppExchange app. With Language I/O’s plug-and-play API for Salesforce Chat, your customer support team can get up and running with accurate chat translations in 24 hours.

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Get started with Salesforce chat translation

Communicate with your customers in their native language with our easy-to-integrate Salesforce chat translation technology.

Get the biggest bang for your buck by using our proprietary core technology.

Improve CSAT and NPS.

Ensure that your customer data is protected.

Normalize user-generated content so misspellings and abbreviations are accurately translated.

Effortlessly generate high quality, secure translations inside Salesforce

Combine the robust features of our core technology with Salesforce’s customer support tools. Our Salesforce language translation API helps your team deliver the most accurate multilingual customer service and personalized translation.

Multilingual support that fits your brand

Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing translations over time for the highest degree of accuracy.

Support customers in more than 150 languages

Using our technology empowers your monolingual support agents to communicate in 150+ languages, all in real-time. Save time and budget by using your existing team to support multilingual customers instead of hiring new agents.

Best engine selection to provide high quality translations

We aggregate the world’s leading machine translation technology and intelligently select the best engine for each conversation.

Preserve customers’ data privacy

No content remains in our system or any sub-processors. As soon as we complete the real-time translation, content is wiped from all systems so that we can provide you with the protection inherent to a Zero Trace environment.

Salesforce language translation apps for every channel

Customer expectations of brand support are at an all-time high, and speaking the preferred language of your customers is now a must. Language I/O’s Salesforce translation apps enable your brand to communicate with global customers in any language without the need to hire and train additional agents.

Live chat
Case
Article
Social
Einstein Bots
Live chat

Instantly translate incoming and outgoing chat messages with customers.

Case

Resolve issues in any language and clear out ticket queues with ease.

Salesforce Case translation >

Article

Give global customers the tools they need to answer their own questions.

Salesforce Knowledge Article translation >

Social

Power multilingual conversations across all of your web properties, including social messages.

Salesforce Social translation >

Einstein Bots

Enable rules-based Salesforce Einstein Bots to provide 24/7 multilingual support.

Salesforce Einstein translation >

Live chat
Case
Article
Social
Einstein Bots