Zendesk Translation Software
Cost-Effective Multilingual Support within Zendesk
Supporting your global customer base is easy with Language I/O’s Zendesk language translation app. Our turnkey integration powers multilingual support across Zendesk channels, enabling your agents to communicate or author support articles in any language directly inside of Zendesk Chat, Guide, and Support.
Save on Multilingual Supports Costs
with Zendesk Translation Software
Language I/O’s technology gives your existing support team the tools they need to support customers all over the world, without running into language barriers.
Translate chat messages in real time so that you can provide support without delay.
Manage ticket queues more effectively with one-click translations of support requests.
Help global customers solve their own problems with multilingual FAQ articles.
Secure, Customized Translations
Plug our comprehensive multilingual support tools into your Zendesk environment. Our Zendesk API enables your team to generate highly-accurate translations that are personalized to your industry.
Multilingual support that fits your brand
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing translations over time for the highest degree of accuracy.
Support customers in more than 150 languages
Our Zendesk translation app generates high quality translations for languages known to be obscure or difficult-to-translate. On top of that, we don’t require English to be one of the languages included in the translation.
Best engine selection to provide high quality translations
We aggregate the world’s leading neural machine translation (NMT) engines and apply our technology on top of them. For each translation request that comes through, Language I/O detects the optimal engine for the content and languages in question, ensuring a high-quality translation for even the most challenging languages to translate.
Preserve customers’ data privacy
We understand that chats and emails often contain sensitive information about your customers, which is why we encrypt all customer data prior to sending content for translation. Language I/O is GDPR compliant and ISO 27001-certified, so we never store customer data in our database or elsewhere.
Zendesk Users Trust Language I/O to
Power Multilingual Customer Support
LIO has helped us expand seamlessly to 9 other markets beyond North America, and it’s kept our support processes intact in English, with ease of deployability to other languages.
LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.
Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.