Oracle Translation Software
Real-Time Conversational Language Translation for Oracle Service Cloud
Supporting your global customer base is easy with Language I/O’s Oracle language translation app. Our turnkey integration powers multilingual support across Oracle channels, enabling your agents to communicate in any language directly inside of Oracle Chat, Answer/Article, and Incident.
See our real-time translation technology in action with a personalized demo led by one of our experts.
Oracle users around the world trust Language I/O to power real-time, multilingual support for the whole team.
Your Online Support Channels, Translated Inside Oracle
Your customers expect you to speak to them in their own language. Language I/O’s translation app for Oracle enables you to do exactly that.
Chat translation
Automatically translate chat messages in real time so that you can provide immediate support without delay.
Incident translation
Manage ticket queues more effectively with one-click translations of email support requests.
Answer/articles translation
Empower global customers to solve their own problems with accurately translated FAQ and knowledge base articles.
Digital assistant translation
Turn your chatbot into a polyglot that can help customers solve problems quickly in any language.
Obtain Secure, Customized Translations Inside Oracle
Plug our comprehensive multilingual support tools into your Oracle environment. Our Oracle API enables your team to generate highly-accurate translations that are personalized to your industry.
Multilingual support that fits your brand
Define how industry- and brand-specific terminology should be handled across all multilingual support channels. Our Self-Improving Glossary tracks acronyms, jargon, slang, and misspellings, automatically optimizing machine translations over time for the highest degree of accuracy.
Communicate in more than 150 languages
Our Oracle API generates high-quality translations for languages known to be obscure or difficult-to-translate. On top of that, we don’t require English to be one of the languages included in the translation.
Best engine selection to provide high quality translations
We aggregate the world’s leading neural machine translation (NMT) engines and apply our technology on top of them. For each translation request that comes through, Language I/O detects the optimal engine for the content and languages in question, ensuring high-quality translation for even the most challenging languages to translate.
Preserve customers’ data privacy
We understand that chats and emails often contain sensitive information about your customers, which is why we encrypt all customer data prior to sending content for translation. Language I/O is GDPR compliant and ISO 27001-certified, so we never store customer data in our database or elsewhere.
Oracle Service Cloud Users Trust Language I/O to Power Multilingual Support
u0022The tool is very easy to use as well as easy to implement. Works on Salesforce Classic and Lightning as well.u0022
u0022LIO was always very responsive and quick to answer our questions. Their support is what made our deployment of this tool a big success.u0022
u0022Language I/O team were very helpful with our onboarding, from beginning a trial through to implementation assistance.u0022
Ready to take your Oracle customer support channels from mono- to multilingual in 24 hours?
Do you use a different CRM? Find all of our integrations here.
