Tag: multilingual customer support

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    Estimated reading time: 10 minutes

    What Happens When Retail Packaging Translation is a Bust?

    When retail packaging translations go bust, the brand suffers. The missed translations may offend customers, push them to a new brand and eventually force them to leave you all together. Terrible retail packaging translations may also lead to bad press, humiliation and internal job loss (marketers, pay attention!). In this example, phrasing intended to speak…

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    Estimated reading time: 10 minutes

    Questions to Ask a Potential Multilingual Customer Service Provider

    For us, the last few months have been a flurry of requests from new prospects about how they can provide multilingual customer support to meet growing customer service needs without breaking the bank. These conversations are happening with customer service teams in the numerous sectors that are seeing growth because of, or and in spite…

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    Estimated reading time: 10 minutes

    PhotoBox: We’ve Never Found a Company that Offers what Language I/O Offers

    PhotoBox is Europe’s leading personalization brand helping more than 20 million customers in 15 markets capture, preserve and share their memories together. When you’re serving that many customers in that many markets, translation quickly becomes an in issue. In 2014, after participating in a Language I/O webinar, PhotoBox’s customer team decided to give Language I/O a…

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    Estimated reading time: 10 minutes

    Meet Our Professional Human Translators Series: Interview 2, Fatma

    The Language I/O Meet Our Translators series attempts to showcase the great minds behind our outstanding professional human translations. Professional human translation is a component of Language I/O’s business model that separates it from competitors who use crowdsourcing rather than professional translators, to provide human translations. Today we speak with Fatma, a Turkish translator who…

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    Estimated reading time: 10 minutes

    Constant Contact Translated Article Views Up 550% After Using Language I/O

    When online marketing provider, Constant Contact, wanted to branch into international markets, deciding how to provide multilingual customer support to customers was a critical component of its globalization strategy.  “When we first started with translations, we knew that we wanted to provide multilingual customer service without investing a lot of money into hiring new agents,” said…