Your Support Team Has 8 New Superpowers. They Just Don’t Know It Yet.
Spain’s Ley 10/2025 requires companies to meet customers in the language of their region — Catalan, Basque, Galician, Aranese, and Spanish — across every interaction, including complaint responses, billing communications, and call center conversations. Response windows are cut from 30 days to 15, and down to 5 days for billing issues.
