Author: Rachel Riebeling
Estimated reading time: 10 minutes
5 Signs Your Multilingual Support Operations Need a Makeover
Five key reasons to rethink your approach to providing multilingual customer support, and how to go about making a change.
Estimated reading time: 10 minutes
Rules-Based vs. AI Chatbots: Choosing the Right Chatbot for Your Business
Is an AI chatbot right for your business, or are you better served by one that’s rules-based? Here’s a breakdown of the key differences and how to choose one for your organization.
Estimated reading time: 10 minutes
How Real-Time Translation Software Eliminates Customer Service Hiring Headaches
Hiring multilingual customer service agents can be a challenge for businesses; here’s how translation technology alleviates those headaches.
Estimated reading time: 10 minutes
Common Questions about Conversational AI, Answered
As interest and usage of conversational AI continues to grow, here is a rundown of the must-know facts about the technology.
Estimated reading time: 10 minutes
24 Stats That Prove the Value of Conversational AI in Customer Service
With conversational AI’s impact on customer service expected to increase significantly, here are 24 statistics that help illustrate how and why chatbots are so important for customer service.