Author: Rachel Riebeling
Estimated reading time: 10 minutes
Protecting Your Customer Service Team in an Economic Downturn
If hiring freezes are preventing you from adequately staffing customer support agents, here are tips for protecting both your team and your customer relationships.
Estimated reading time: 10 minutes
5 Best Practices for Providing Excellent Ecommerce Customer Service
Get shoppers to fill up their carts again and again with these tips for providing top-tier ecommerce customer service.
Estimated reading time: 10 minutes
Improving Occupancy Rates at Your Multilingual Contact Center
A metric that contact centers can’t overlook is occupancy rate. Here are tips for optimizing occupancy at your multilingual contact center.
Estimated reading time: 10 minutes
25 Customer Service Stats That Every Travel Company Must Know
Read up on 25 must-know statistics regarding how customers prefer to communicate with and receive service from travel brands.
Estimated reading time: 10 minutes
Key Benefits of Real-Time Translation Software for the Travel Industry
Here’s how real-time translation software helps earn the repeat business of high-value travelers.