Customer Support Translations for Entertainment Brands
Now Streaming: High Quality, Cost-Effective Multilingual Support
Your exclusive content already wows audiences around the world—now turn them into lifelong fans with multilingual support experiences. Language I/O’s technology makes it easy for agents to respond to queries in any language, getting your customers back to their favorite TV, music, or sports in no time.
Quickly get audiences back to your content
Whether your customer wants to stream a film for movie night with their friends or access the feed of a live sporting event,
one thing is true: they want any technical issues resolved right away. Language I/O’s omnichannel solutions help your agents get fans
the answers they need to enjoy their favorite programs.
Chat translation
Instantly generate chat messages in each customer’s native language to get them quick support.
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Email translation
Resolve questions from global customers instantly via email or tickets.
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Article translation
Easily translate your library of support articles and product FAQs into any language.
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Social translation
Enable support reps to speak the customer’s language no matter where they’re chatting.
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Chatbot translation
Deploy an always-on chatbot to solve common questions across any language.
Learn MoreTop-tier support for fans around the world
Our technology is finely tuned to provide the best translation for high quality support in every single conversation.
Best-in-class technology for every conversation
Our technology aggregates the world’s leading machine translation technology and dynamically selects the best engine for each message you translate. We then apply your customizable glossary of brand- and industry-specific language to ensure key terms translate properly. All of this happens in a matter of seconds, so your customers aren’t left waiting on a response.
Seamless CRM integration
Whether it’s via native integration or API, our software integrates seamlessly into your CRM or customer support tool of choice. From there, generating translations is as easy as clicking a button, so your reps don’t have to change their workflow or undergo extensive training.
Seamless CRM integration
Our software integrates directly into your CRM via native integration or our flexible API, so that generating and accessing translations is as easy as clicking a button.
Communicate in 150+ languages without hiring fluent speakers
Hiring reps for language skills over customer service talent isn’t a sustainable solution. Enabling your top performers to speak in over 150 languages decreases time spent idle while simultaneously getting audiences the highest caliber of support.
Protect your customers’ personal data
Customers in a rush may be willing to share all sorts of sensitive personal information. Rest assured that we don’t store any personally identifiable information or chat logs, and our ISO 27001-certified technology and fully compliant with GPDR/CCPA.
Protected personal data
Travelers who need answers fast likely aren’t being careful with their personal data, which is why we encrypt all PII and never store customer data in our database or elsewhere. Our technology is GDPR and CCPA compliant as well as ISO 27001 certified.
“ Thank you so much for all your support. It’s been an invigorating experience partnering with Language I/O and I’m so excited about what we can achieve. I’ve been particularly impressed by your quick responses and your drive to seek improvements through innovative solutions. ”
-Language I/O Customer
