Customer Support Translations for Financial Services
Suppport New Markets and Build Trust with High Quality Multilingual Support
You’ve earned the trust of your customers to manage their finances; don’t let customer service miscommunications jeopardize that. Language I/O’s technology provides best-in-class translations over real-time channels like chat and email, so your global customers always know they’re in good hands.
Quickly resolve questions in any language
Customers don’t want to wait for an answer on where their funds are or how long it will take for a payment to be processed.
Language I/O enables your support agents to address customer concerns or questions immediately, regardless of language.
Chat translation
Deliver immediate support to customers by generating chat messages in their preferred language.
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Email translation
Resolve questions from global customers instantly via email or tickets.
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Article translation
Easily translate your library of support articles and product FAQs into any language.
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Social translation
Enable support reps to speak the customer’s language no matter where they’re chatting.
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Chatbot translation
Deploy an always-on chatbot to solve common questions across any language.
Learn MoreBest-in-class support for your valued clients
Our technology delivers the best translation for high quality support in every single conversation.
Best-in-class technology
Our technology aggregates the world’s leading machine translation technology and dynamically selects the best engine for each message you translate. We then apply your customizable glossary of brand- and industry-specific language to ensure key terms translate properly. All of this happens in a matter of seconds, so your customers aren’t left waiting on a response.
Easy to use wherever you work
Whether it’s via native integration or API, our software integrates seamlessly into your CRM or customer support tool of choice. From there, generating translations is as easy as clicking a button, so your reps don’t have to change their workflow or undergo extensive training.
Seamless CRM integration
Our software integrates directly into your CRM via native integration or our flexible API, so that generating and accessing translations is as easy as clicking a button.
Communicate in 150+ languages without hiring fluent speakers
Hiring reps for language skills over customer service talent isn’t a sustainable solution. By enabling your top performers to speak virtually any language, you decrease time spent idle while simultaneously providing clients with the highest caliber of support.
Protect sensitive financial data
Conversations with customers may include all sorts of sensitive data. Rest assured that we don’t store any personally identifiable information or chat logs, and our ISO 27001-certified technology and fully compliant with GPDR/CCPA.
Protected personal data
Travelers who need answers fast likely aren’t being careful with their personal data, which is why we encrypt all PII and never store customer data in our database or elsewhere. Our technology is GDPR and CCPA compliant as well as ISO 27001 certified.
“ Thank you so much for all your support. It’s been an invigorating experience partnering with Language I/O and I’m so excited about what we can achieve. I’ve been particularly impressed by your quick responses and your drive to seek improvements through innovative solutions. ”
-Language I/O Customer
