Thanks to online marketplaces and the increase in disposable income, customers are no longer limited to local options. In fact, cross-border ecommerce is expected to grow 107% between now and 2028, with value exceeding $3 trillion.  With global buying comes the need for global support, so it’s easy to see why B2B and B2C organizations […]

Customer support has long been seen as a reactive function. Customer comes to a brand with a problem, the brand solves that problem, and all’s well, right? However, in the age of omnichannel communication, reactive customer service is no longer enough.  The customer journey is sprawled out across multiple digital and offline touchpoints. Today’s customer […]

It’s becoming increasingly clear, especially now with advancements in AI and communications, that customer service can be a major revenue driver for businesses. Good customer service can help brands retain loyal customers and bring in new ones. On the flip side, poor customer service puts $3.7 trillion annually in sales at risk.  In spite of […]

People love vacationing. Whether it’s a weekend getaway to the nearest big city or a month-long cross-country excursion, the desire to explore, unwind and create lasting memories is something connecting us all. Another connection? The challenge of planning a trip, especially one requiring a passport. Although planning international travel can sometimes include roadblocks like language […]

By: Sheridan Orr, CMO at Language I/O My first tech conference was in Silicon Valley in the late nineties when Blackberries were the height of personal tech, carrying your laptop counted as a workout, and open-source code was a terrifying prospect for enterprises. That was pre-dot.bomb and tech was a heady place despite how painfully […]