CS/CX

AI and automatic translation can help you recover — and prevent — abandoned carts. We’ll tell you how.

Learn how to expand to new markets and boost customer loyalty while reducing costs in this webinar led by experts from Shutterstock and Language I/O.

The future-proof blueprint for brands and retailers to elevate shopper experience and earn their trust and loyalty.

Become a global shopper favorite in 2024 and beyond with these powerful focus areas and action items.

Customer support has long been seen as a reactive function. Customer comes to a brand with a problem, the brand solves that problem, and all’s well, right? However, in the age of omnichannel communication, reactive customer service is no longer enough.  The customer journey is sprawled out across multiple digital and offline touchpoints. Today’s customer […]

It’s becoming increasingly clear, especially now with advancements in AI and communications, that customer service can be a major revenue driver for businesses. Good customer service can help brands retain loyal customers and bring in new ones. On the flip side, poor customer service puts $3.7 trillion annually in sales at risk.  In spite of […]

People love vacationing. Whether it’s a weekend getaway to the nearest big city or a month-long cross-country excursion, the desire to explore, unwind and create lasting memories is something connecting us all. Another connection? The challenge of planning a trip, especially one requiring a passport. Although planning international travel can sometimes include roadblocks like language […]

Unpack the top priorities of digital transformation, why innovation starts with optimizing customer experience and making real-time translation a seamless strategy. 

Sheridan Orr, CMO at Language I/O, and Viviana Bertinetto, CCO, take you on a tour of the top challenges in travel support communication and the latest AI solutions.