Translation

What is translation? Discover types, key approaches and techniques for effective enterprise translation. Enhance your business communication and global strategy.

In the global marketplace, quality translations are vital for ensuring your customer support team can effectively communicate with international clients. Accurate translations enhance customer satisfaction and uphold your brand’s integrity. Yet, achieving high-quality translations consistently can be a challenge. This blog outlines a three-step method for evaluating translation quality, providing your team with actionable insights […]

Automatic translation uses computers to instantly convert text between languages. Learn about benefits, limitations and use cases for customer support.

In the rapidly evolving landscape of artificial intelligence, large language models (LLMs) have emerged as powerful tools that transform how we interact with technology. However, training and maintaining these intricate systems come with a distinct set of challenges that demand robust solutions.  Processing vast amounts of data is expensive One of the foremost hurdles is […]

Thanks to online marketplaces and the increase in disposable income, customers are no longer limited to local options. In fact, cross-border ecommerce is expected to grow 107% between now and 2028, with value exceeding $3 trillion.  With global buying comes the need for global support, so it’s easy to see why B2B and B2C organizations […]

Customer support has long been seen as a reactive function. Customer comes to a brand with a problem, the brand solves that problem, and all’s well, right? However, in the age of omnichannel communication, reactive customer service is no longer enough.  The customer journey is sprawled out across multiple digital and offline touchpoints. Today’s customer […]

It’s becoming increasingly clear, especially now with advancements in AI and communications, that customer service can be a major revenue driver for businesses. Good customer service can help brands retain loyal customers and bring in new ones. On the flip side, poor customer service puts $3.7 trillion annually in sales at risk.  In spite of […]

By Andy Newlin, Director of Product Marketing In today’s global landscape, businesses interact with customers from diverse linguistic backgrounds more than ever before. This is one reason we see 88% of support teams offering multilingual support (Intercom). However, maintaining the quality of these interactions across all the languages your organization supports presents significant challenges. At […]

People speak over 7,000 languages globally, and translating with precision from one to another requires context and attention to detail. AI-powered language translation has surged recently, but not all AI engines operate to the same standards.  While generic machine translation models fail to capture the nuances between languages, an optimized approach with a secure/zero data […]