Cost-Efficient, High Quality Multilingual Tech Support
Your technology is complex, but providing multilingual customer support in a cost-effective way doesn’t have to be. Help customers use your software as smoothly as possible by providing world-class support in their preferred language.
Reduce wait times with omnichannel client support
When running into a bug with business-critical software, your clients don’t have the luxury of waiting around
for the next product expert who speaks their language to become available. Get them the answers
they need when they need them by empowering your existing team to speak any language.
Quickly solve tech problems or clear up confusion across live chat channels.Learn More
Clear out ticket queues faster with instant translations of incoming and outgoing emails.Learn More
Easily translate your library of support articles and product FAQs into any language.Learn More
Top-tier tech support for global customers
Our technology is finely tuned to provide the best translation for high quality support in every single conversation.
We aggregate the world’s leading machine translation engines and dynamically select the best one for each request, resulting in the highest quality translation every time. Then we apply a customizable glossary of brand- and industry- specific language to ensure key terms translate properly.
Easy to use wherever you work
Our software integrates directly into your customer relationship management (CRM) system via native integration or our flexible API, so that generating and accessing translations is as easy as clicking a button.
Fits seamlessly in your existing tools
Our software integrates directly into your CRM via native integration or our flexible API, so that generating and accessing translations is as easy as clicking a button.
Your product experts now speak 150+ languages
Hiring for language over talent isn’t a sustainable solution. Enabling your top performers to speak in over 150 languages decreases time spent idle while simultaneously getting clients the highest caliber of support.
Protected personal data for you and your clients
From one tech company to another, we understand just how critical security is. No matter what kind of PII your clients might share in a message, our ISO 27001 certified and GDPR compliant software encrypts it prior to translation and never stores that information.
Protected personal data
Travelers who need answers fast likely aren’t being careful with their personal data, which is why we encrypt all PII and never store customer data in our database or elsewhere. Our technology is GDPR and CCPA compliant as well as ISO 27001 certified.
“I’m absolutely thrilled with the quality of the translations. I would say so far in my tenure here as global tier 1 support, I haven’t received a single escalation regarding the quality of the translation or the content.”
-Dipen Shah, Director of Technical Support at BlueJeans