Tag: User Generated Content
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Estimated reading time: 10 minutes
Using Oracle Live Chat to Meet the Needs of Multinational Customers
If you’re using Oracle live chat, and you are not translating those chats into the languages that your customers speak, you’re missing out on business. Seventy-four percent of consumers prefer to buy products in their native language, so it’s imperative that you communicate with your customers in the languages they speak. Thankfully, Oracle has some great…
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Estimated reading time: 10 minutes
Why Is It Hard to Translate User Generated Content?
Ah, user generated content, the bane of the customer service agents’ communication challenges. The other day, I wrote a chat to a Hubspot support professional that read something like this: “acan youi sehlp me figure out how to get a gdpr laelb off of our mobile site?” Struggling to understand that messy user generated content…