Why Is It Hard to Translate User Generated Content?

Ah, user generated content, the bane of the customer service agents’ communication challenges. The other day, I wrote a chat to a Hubspot support professional that read something like this: “acan youi sehlp me figure out how to get a gdpr laelb off of our mobile site?” Struggling to understand that messy user generated content […]

Need to Translate Sloppy Content? No problem.

A few months ago, I pitched Language I/O’s new approach to instantaneous translation of customer support content to a sea of translation tech professionals and a panel of judges. We were at the LocWorld Process Innovation Challenge in Silicon Valley. The other presenters and I had been selected from a larger pool of contestants. For months we had been […]