Author: Rachel Riebeling

We’ve shared why we think our multilingual customer support solution is top notch, but wouldn’t you rather hear why our solution is so great from our customers? A few weeks ago, one of our newer customers, Constant Contact, sat down with the Language I/O team and Fonolo to talk about saving money on multilingual customer service costs without sacrificing quality. …

The Language I/O Meet Our Translators series attempts to showcase the great minds behind our outstanding professional human translations. Professional human translation is a component of Language I/O’s business model that separates it from competitors who use crowdsourcing rather than professional translators, to provide human translations. Today we speak with Mehmet, a Turkish translator who works…

When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and reports have been written on the practical ways contact centers can reduce operating expenses without sacrificing quality. This is because senior management are typically reluctant to pump money into call centers, seeing them as a cost center and not a…