Author: Rachel Riebeling

Multilingual customer service software provider, Language I/O, was recently nominated one of the best places to work in Wyoming by the Wyoming Business Report.  “It’s always humbling to receive a nomination like this,” said Language I/O Co-Founder Heather Shoemaker. “But Kaarina Kvaavik, who is our other co-founder, and I have worked really hard to build a company that…

Earlier this year, when every tech and business magazine released the top five, eight, ten tech trends, one in particular kept creeping up: Automation. Apparently, 2018 is the year of customer service automation. According to Chatbots Magazine, “by 2020, more than 85 percent of all customer support communications will be conducted without engaging any customer service representatives.” The reason?…

Many companies want to know where they should provide multilingual customer support. Should they provide it on their website? Via chat? What about email? The thing is, the digital transformation demands that when it comes to providing customer support, companies must be all things to all people at all times. Let’s look at the facts: 77 percent of…

With the release of multilingual chat tool, Language I/O Chat®, Salesforce customer service agents can now speak to their customers in real-time in over 150 languages. Language I/O Chat lets monolingual customer service agents become multilingual with the click of a button inside the Salesforce customer relationship management (CRM) system. This saves agents time and companies…

Multilingual customer service software provider, Language I/O, was recently featured on the CRMXchange as one of the leading companies in the localization and translation software industry.  In the article, Language I/O Co-Founder Kaarina Kvaavik talks about why all multinational businesses need multilingual customer support for chat, email and article translation. “With 74 percent of customers more likely…