Author: Rachel Riebeling

As one of the leading providers of multilingual customer support translation software, we’ve had a stellar year, and it’s not even done yet! Seeing as we’re half-way through we wanted to count down some of our biggest achievements in the last two quarters.                        5 –…

Not all translations are created equal. We’re the first to tell you that there are great translations, bad translations, and everything in between. But not all forms of communication are created equal, either. Even for the most unified brands, tone and content differ across their websites and social media. Language and content vary substantially from…

This week, we decided to interview Language I/O co-founder Kaarina Kvaavik about the power of multilingual customer service. Learn about how Language I/O’s products improve call center KPIs while still saving on support costs.  Please introduce yourself. I’m a Scandinavian Mediterranean mutt, grew up in Sweden with a Norwegian father and Finnish mother, and I’m…

Upcoming Conference Marks Outstanding 2017 As Language I/O once again gears up for another trip to Las Vegas, this one for the 2017 Call Center Week (CCW) Conference and Expo, it’s time to reflect on what’s already been an awesome year for the women-owned company. By helping clients provide outstanding multilingual customer support, Language I/O has added…

We’ve talked a lot about how Language I/O improves customer service, makes customers happier and saves companies money, but what about those all important customer service agents? We do a lot for them, too. We just haven’t talked about it.  Specifically, we help customer service agents multitask, have a more seamless workday experience, boost their confidence, improve their performance…