Author: Rachel Riebeling

Attracting global clients is great, but what happens when that client says, “We love your product. How are you going to support our clients, the majority of whom speak Russian?” Nearly two years ago, global technology company, Taulia, was experiencing this problem. Taulia is a financial supply chain company that helps companies unlock working capital through…

Every year an average of 3,000 new words are added to every language. That means that if you service customers in five different languages you stand to lose 15,000 words a year if your translations are not correct.  On Oct. 2, we had the opportunity to talk about language, translation, localization and customer service with…

Language I/O recently completed multilingual chat integrations in both Oracle Service Cloud and Salesforce Service Cloud. We all know that in 2016, support organizations need to offer live chat. It meets your customers where they are, it’s instantaneous and it’s personal. But how do global companies manage the strain live chat places on their limited multilingual…

Many people who don’t understand the nuances of translation, think translation is a matter of changing content from French to English or Chinese to Spanish, but it’s much more complicated than that. When you’re translating content for business, you also have to think about style-related things such as font size, paper size, how dates are…