Author: Rachel Riebeling
Estimated reading time: 10 minutes
The Technology-Driven Evolution of Call Centers
Call centers have seen significant changes since their inception, largely driven by technology. Take a look at how they’ve changed over the years, and get insight as to the next big evolution.
Estimated reading time: 10 minutes
Multilingual Chatbots and the Future of Conversational AI
As conversational AI continues to grow, brands must take into account how to deliver excellent service across AI-based support channels such as chatbots—including speaking to customers in their own language.
Estimated reading time: 10 minutes
Life at Language I/O: Making the Most of our “Work From Anywhere” Policy
Ellen Kuhn from our Customer Success team shares how Language I/O’s “work from anywhere” policy made her dream of being a digital nomad a reality.
Estimated reading time: 10 minutes
Tailored Machine Translation Learning from Your Data
Language I/O’s approach to tailoring machine translation to each unique business differs from other providers. Our CTO, Diego Bartolome, explains how our approach ensures better translation output across all support channels.
Estimated reading time: 10 minutes
How AI Empowers Excellent Multilingual Customer Support
There are a myriad of ways that AI contributes to an improved customer experience. Language I/O’s CTO, Diego Bartolome, covers how AI specifically boosts multilingual customer service.