Blogs

What is translation? Discover types, key approaches and techniques for effective enterprise translation. Enhance your business communication and global strategy.

In the global marketplace, quality translations are vital for ensuring your customer support team can effectively communicate with international clients. Accurate translations enhance customer satisfaction and uphold your brand’s integrity. Yet, achieving high-quality translations consistently can be a challenge. This blog outlines a three-step method for evaluating translation quality, providing your team with actionable insights […]

Even if a company does business in a single country, many of its customers likely speak different languages. English is no longer enough as the only business language: In the US alone, the number of non-English-speaking households has continued to rise over the years. Not being able to support these consumers can limit a company’s […]

AI and automatic translation can help you recover — and prevent — abandoned carts. We’ll tell you how.

Automatic translation uses computers to instantly convert text between languages. Learn about benefits, limitations and use cases for customer support.

In the rapidly evolving landscape of artificial intelligence, large language models (LLMs) have emerged as powerful tools that transform how we interact with technology. However, training and maintaining these intricate systems come with a distinct set of challenges that demand robust solutions.  Processing vast amounts of data is expensive One of the foremost hurdles is […]

Consumers these days are becoming increasingly aware of AI and other technology used by brands and retailers. Especially amid the loudening conversations surrounding security and ecological footprint, it’s crucial to ensure your AI initiatives are having the right impact and that your brand is following ethical practices. Let’s explore three ways to reimagine technology retail […]

Thanks to online marketplaces and the increase in disposable income, customers are no longer limited to local options. In fact, cross-border ecommerce is expected to grow 107% between now and 2028, with value exceeding $3 trillion.  With global buying comes the need for global support, so it’s easy to see why B2B and B2C organizations […]

Customer support has long been seen as a reactive function. Customer comes to a brand with a problem, the brand solves that problem, and all’s well, right? However, in the age of omnichannel communication, reactive customer service is no longer enough.  The customer journey is sprawled out across multiple digital and offline touchpoints. Today’s customer […]