It’s becoming increasingly clear, especially now with advancements in AI and communications, that customer service can be a major revenue driver for businesses. Good customer service can help brands retain loyal customers and bring in new ones. On the flip side, poor customer service puts $3.7 trillion annually in sales at risk.  In spite of […]

With the meteoric rise of generative AI in recent months, Language I/O has started to receive questions from customers and prospects regarding the role of our machine translation platform in the era of large language models (LLMs). Here’s everything you need to know about the short- and long-term impact of generative AI on machine translation.

Economic uncertainty is putting more pressure on brands to maintain excellent customer relationships. Here’s how global customer service leaders will accomplish that in 2023.

If your organization is struggling to manage global call volumes, here are tips for reducing inbound call numbers without sacrificing customer satisfaction.

Hiring multilingual customer service agents can be a challenge for businesses; here’s how translation technology alleviates those headaches.