Harnessing the Power of Multiple Translation Engines: A Guide to MT Aggregation Layers

Explore why using multiple translation engines for real-time business conversations is so powerful, while also learning the three critical considerations to look for in your aggregation layer.

ChatGPT Translations Show Promise, But Aren’t Fit For Customer Service Without Context

ChatGPT has taken the world by storm—but can its translation capabilities fulfill the needs of customer service teams? Here’s our take.

Introducing Language I/O for Google Chrome

Since Language I/O’s inception, our team of software engineers, linguists, and customer support experts have worked diligently to provide the highest quality machine translation tools for customer service. Over the years, we have developed a plethora of multilingual customer support tools, including integrations for leading CRMs such as Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow. […]

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Tailored Machine Translation Learning from Your Data

Language I/O’s approach to tailoring machine translation to each unique business differs from other providers. Our CTO, Diego Bartolome, explains how our approach ensures better translation output across all support channels.

The World Speaks Chinese—Does Your Business?

Nearly 1 in 5 web users speaks Chinese, but less than 2% of internet content is available in Chinese. Here’s how brands can better support Chinese speaking customers.