Author: Rachel Riebeling

Language I/O is a multilingual customer support software provider. Language I/O’s software works inside of existing customer service management (CRMs) systems, like Oracle Service Cloud, allowing agents to translate communications with customers in more than 150 languages with the click of a button. So, what does the software translate? Language I/O software translates: Chat Interactions: Our…

Language I/O was recently named one of the leading fifty companies exhibiting at the International Customer Management Institute’s (ICMI) Contact Center Expo 2018. In the ICMI press release announcing the companies, Patty Caron, ICMI event director said, “Each exhibitor at this year’s event plays a key role in transforming the contact center industry through their innovative technologies and dedication…

Language I/O’s Data Protection Officer Matt Cook, recently wrote an article for the Wyoming Business Report explaining how small businesses can improve security measures to protect their clients.  According to to Cook, “The single, easiest method to improve the security of your business is to beef up your passwords and password storage. Not only do the passwords themselves…

February 1, the Language I/O team left its Cheyenne, Wyoming headquarters for a larger co-working space in Cheyenne’s Majestic Building, which is a former theater turned office and co-working space. “We’re growing even more quickly than we anticipated, which is fantastic because we’ve set the bar high,” said Language I/O Co-Founder Heather Morgan-Shoemaker. “Within the last three…

In an effort to maintain the highest security standards for its clients, Language I/O is working on compliance with new US-EU data privacy regulations. Language I/O will be compliant with the EU GDPR (General Data Protection Regulation) through the US-EU Privacy Shield prior to the May 25, 2018 enforcement date. This will rigorously protect all data that…