Language IO is a multilingual customer support software provider. Language IO’s software works inside of existing customer service management (CRMs) systems, like Oracle Service Cloud, allowing agents to translate communications with customers in more than 150 languages with the click of a button. So, what does the software translate?
Language IO software translates:
Chat Interactions: Our chat solution allows agents to communicate with customers in real time using smart machine translation (by smart we mean far more accurate than Google translate)
Answers/Articles: Did you know that 90 percent of consumers expect brands or to offer a self-service customer support portal such as self-help articles? Sixty percent of those same customers view a brand more favorably when that support is mobile-responsive. Language IO offers translations of these articles in more than 150 languages.
Incidents/Cases: How long does it take your customer service representatives to respond to a customer that doesn’t speak their language? Imagine having a button within you’re the agent’s existing CRM that allows that agent to translate the customer’s incident immediately (within thirty minutes or less for human professional translation). Language IO can do that.
Which CRMs does Language IO work with?
What makes Language IO unique?
Language IO is the only multilingual software provider that:
- Has a customizable solution so that customer gets exactly what they want at a price and quality that works for them
- Has developed a smart system that handpicks the right translation type for each customer and for each translation allowing customers to get the best translation possible at the lowest cost
- Has teachable translation engines, allowing Language IO to teach it company and industry specific terminology. Even with engines that aren’t trainable, Language IO can overlay the customer’s terms, so they are incorporated into the translations
- Has a re-translate button allowing support agents to try several different translations if the first one did not fit the bill
