Is an AI chatbot right for your business, or are you better served by one that’s rules-based? Here’s a breakdown of the key differences and how to choose one for your organization.

As interest and usage of conversational AI continues to grow, here is a rundown of the must-know facts about the technology.

With conversational AI’s impact on customer service expected to increase significantly, here are 24 statistics that help illustrate how and why chatbots are so important for customer service.

To power multilingual live chats with customers, organizations may be tempted to use Google Translate. Here’s what to consider before making that decision.

Customers are increasingly expecting brands to provide fast support in their native language. Here are brands’ options for supporting a multilingual customer base.