Tag: multilingual customer service teams
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Estimated reading time: 10 minutes
Why Your Organization Needs Multilingual Translation Services
Nelson Mandela rightly pointed that “if you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.” As such, it seems fair to say that organizations operating on a global scale must offer a service tailored to…
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Estimated reading time: 10 minutes
Questions to Ask a Potential Multilingual Customer Service Provider
For us, the last few months have been a flurry of requests from new prospects about how they can provide multilingual customer support to meet growing customer service needs without breaking the bank. These conversations are happening with customer service teams in the numerous sectors that are seeing growth because of, or and in spite…
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Estimated reading time: 10 minutes
Top Tips for Organizations Wanting to Provide Multilingual Customer Support
Customer support managers, how many of you have had this experience? Your company is ready to launch a new language. For months the focus is on translating the user interface without giving a thought to customer support. Suddenly, it’s on you and your team to support your product in one, two, three, twelve brand-new languages.…
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Estimated reading time: 10 minutes
How to Improve Customer Service KPIs Without Hiring Additional Agents
There is a world in which customer service managers can forgo hiring additional support agents while also improving overall KPIs without relying on bots. That world is headquartered in Cheyenne, Wyoming. According to the results of a customer survey Language I/O released in December 2018, 72 percent of companies that use Language I/O software forgo hiring additional…