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In the rapidly evolving landscape of artificial intelligence, large language models (LLMs) have emerged as powerful tools that transform how we interact with technology. However, training and maintaining these intricate systems come with a distinct set of challenges that demand robust solutions.  Processing vast amounts of data is expensive One of the foremost hurdles is […]

Automatic translation uses computers to instantly convert text between languages. Learn about benefits, limitations and use cases for customer support.

Thanks to online marketplaces and the increase in disposable income, customers are no longer limited to local options. In fact, cross-border ecommerce is expected to grow 107% between now and 2028, with value exceeding $3 trillion.  With global buying comes the need for global support, so it’s easy to see why B2B and B2C organizations […]

What is translation? Discover types, key approaches and techniques for effective enterprise translation. Enhance your business communication and global strategy.

In the global marketplace, quality translations are vital for ensuring your customer support team can effectively communicate with international clients. Accurate translations enhance customer satisfaction and uphold your brand’s integrity. Yet, achieving high-quality translations consistently can be a challenge. This blog outlines a three-step method for evaluating translation quality, providing your team with actionable insights […]

Even if a company does business in a single country, many of its customers likely speak different languages. English is no longer enough as the only business language: In the US alone, the number of non-English-speaking households has continued to rise over the years. Not being able to support these consumers can limit a company’s […]

By Andy Newlin, Director of Product Marketing In today’s global landscape, businesses interact with customers from diverse linguistic backgrounds more than ever before. This is one reason we see 88% of support teams offering multilingual support (Intercom). However, maintaining the quality of these interactions across all the languages your organization supports presents significant challenges. At […]

As conversational AI continues to grow, brands must take into account how to deliver excellent service across AI-based support channels such as chatbots—including speaking to customers in their own language.

ChatGPT has taken the world by storm—but can its translation capabilities fulfill the needs of customer service teams? Here’s our take.

AI and automatic translation can help you recover — and prevent — abandoned carts. We’ll tell you how.

Call centers have seen significant changes since their inception, largely driven by technology. Take a look at how they’ve changed over the years, and get insight as to the next big evolution.

Customers are increasingly expecting brands to provide fast support in their native language. Here are brands’ options for supporting a multilingual customer base.

Language I/O invented a way to get our customers up and running with realtime NMT services that translate user-generated content from their customers in 24 hours.

With the meteoric rise of generative AI in recent months, Language I/O has started to receive questions from customers and prospects regarding the role of our machine translation platform in the era of large language models (LLMs). Here’s everything you need to know about the short- and long-term impact of generative AI on machine translation.

People speak over 7,000 languages globally, and translating with precision from one to another requires context and attention to detail. AI-powered language translation has surged recently, but not all AI engines operate to the same standards.  While generic machine translation models fail to capture the nuances between languages, an optimized approach with a secure/zero data […]

Introducing a translation provider into your tech stack? Don’t let a vendor’s poor security compromise data privacy. Here’s what security measures to look out for, and why they’re so important.

With consumer data privacy concerns and global regulations on the rise, brands are unsure if they can fully employ AI-enabled technology while still protecting customers’ data privacy. Here’s our take.

Female Co-Founders Position for Expansion with Venture Capital Funding and Innovative Software Solution Enabling Real-Time Communication with Customers in any Language over any Channel Cheyenne, Wyoming  – March 23, 2021 – Language I/O, powering meaningful conversations between global organizations and their customers, today announced it has raised $5 million in A round funding. This is […]

Wyoming Business Council’s WYVC Funds leads round with first investment to grow state’s tech ecosystem Cheyenne, WY – August 3, 2023 – Language I/O (LIO), a leader in real-time, business-accurate translation technology, today announced its $8M Series A1 funding round led by Joint Effects, a Venture Capital firm based in Boston, MA. The largest investor […]

My first tech conference was in Silicon Valley in the late nineties when Blackberries were the height of personal tech, carrying your laptop counted as a workout, and open-source code was a terrifying prospect for enterprises. That was pre-dot.bomb and tech was a heady place despite how painfully slow your modem downloaded songs from Napster. […]