Tag: fintech
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Estimated reading time: 10 minutes
FinTech Firm Praises Quality of Language I/O Customer Service and Translations
In 2015, the customer service team at FinTech company, Taulia, was tasked with a challenge: Find a way to provide multilingual customer support to customers. Taulia had recently moved to the Salesforce Service Cloud customer service management (CRM) system and needed to make sure that when its French, German and Spanish speaking customers contacted Taulia for support, the…